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Employees forced to find alternative communication methods during e-mail outage
ANYTOWN, W.Va. - During a day-long outage of Vandalia University’s e-mail system, faculty and staff were forced to improvise in order to carry on the university’s business.
According to Joe Smith, director of information technology, the e-mail server crashed at approximately 9:02 a.m. EST Tuesday.
“I actually had to get up and walk down to payroll instead of e-mailing our leave reports,” said Shirley Bevins, administrative assistant in VU’s housing office. “But I guess it was kind of nice. I’d never met Cindy (in payroll) before and we’ve e-mailed probably a thousand times. She’s a lot older than I would have guessed.”
Another employee credits the e-mail outage for discovering that his cousin works downstairs in the same building. “I knew Sam worked for the Controller’s Office, but I didn’t realize, until today, that his office is right below mine,” said an incredulous Steve Byers, international programs coordinator. “I went downstairs to turn in my travel reimbursement requests, and there was Sam!”
Byers says the two plan to carpool to work from now on.
Other employees showed true ingenuity during the crisis.
"Our secretary dragged the fax machine out of storage so we could get our conference registration papers in on time. She really saved the day," said Bill Street, department of foreign languages.
Smith estimates that e-mail service should be restored by approximately 9 p.m. tonight. “Overall, I think this has been a good community-building experience that we’ve had to live through today,” he concluded.